Vancouver Art Gallery
venue-pict

750 Hornby St
Vancouver, British Columbia Canada
Museum

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All perspectives 2.9 Mobility perspective 2.9
Accessible with assistance


2.8 (out of 5)
Accessible with assistance
Reviewed by: josiejose
Date: Mar 25, 2013
General comments
The Vancouver Art Gallery is pretty easy to enjoy once inside, however access through the front doors, to the upper floors or the wheelchair washroom requires some assistance and foreknowledge. 1. Enter through the Hornby Street or Robson Street entrances (robson street entrance is near the Gift Shop opening, tucked in to the southeast corner of the building. There is a level pathway from either the Howe street side or the Robson street side that winds around the NOT accessible entrance to the Robson Square ice rink. Both entrances (Hornby street or Robson Street) have heavy doors that will require assistance. Where there are power doors, they often are non-functional. 2. The wheelchair-accessible toilet is in the hallway to the immediate right of the Hornby street entrance. you must ask at the Security window (down the hallway to the left of the wheelchair washroom) for the key as this washroom is locked. 3. For entrance to the second and third floors (including the cafe) - you can use the elevator inside the gallery on the first floor, or the one near the security office. you must ask for assistance to be taken upstairs to the cafe. 4. All galleries themselves are quite wheelchair accessible. 5. The gallery gift shop has a steep ramp and very close quarters. those with difficulty pushing a manual chair will need assistance. Most wheelchairs will encounter difficulty navigating in the shop, though most merchandise is readily visible from the outside.
Entrance
2 (out of 5) Accessible with assistance
One step (maximum); Back or side door entry for wheelchair users; Steep ramp or key operated elevator/lift.
Venue Pathway
4 (out of 5) Better than average access
Clear aisles which accommodate the width of a wheelchair; Able to move and turn around in halls and/or between tables; No protruding objects; Low counter at cashier.
Main Function
2 (out of 5) Accessible with assistance
Users require assistance to access features of the venue such as beds in a hotel or tables at a restaurant.
Washrooms
2 (out of 5) Accessible with assistance
Users require assistance with doors or access to the toilet area; Fewer than three grab bars in place; Dimly-lit.
Customer Service
4 (out of 5) Better than average
Asks before assisting; Speaks directly to customers with a disability (not to their companion); Pro-actively tries to make customer comfortable.
Final score: 2.8 (out of 5) - Accessible with assistance
3.0 (out of 5)
Accessible with no assistance
Reviewed by: ron wilson
Date: Jun 4, 2012
Entrance
5 (out of 5) Excellent access
All doors for public are accessible; Entry door(s) wide enough for wheelchair; Power operated doors; Level pathway; Covered entrance; Clear signage.
Venue Pathway
2 (out of 5) Accessible with assistance
Tables/chairs must be moved for wheelchair access or strollers; Dimly-lit.
Main Function
2 (out of 5) Accessible with assistance
Users require assistance to access features of the venue such as beds in a hotel or tables at a restaurant.
Washrooms
2 (out of 5) Accessible with assistance
Users require assistance with doors or access to the toilet area; Fewer than three grab bars in place; Dimly-lit.
Customer Service
4 (out of 5) Better than average
Asks before assisting; Speaks directly to customers with a disability (not to their companion); Pro-actively tries to make customer comfortable.
Final score: 3.0 (out of 5) - Accessible with no assistance

Reviews may contain errors, and may not be complete or current. Use and reliance at user's risk.

Additional Access Information Provided by planat Affiliates

Tourism Vancouver

Tourism Vancouver is committed to ensuring our 1000+ members have access to the Planat rating system to enable them to provide accurate and consistent accessibility information to visitors that may be visiting their place of business. Members of Tourism Vancouver are encouraged to utilize Planat’s Business Profile to showcase their accessibility features, demonstrate commitment to accessibility awareness and empower consumers to make informed decisions on the accessibility of their business.

With an estimated one in eight people worldwide living with a disability, disabled travellers now make up one of the fastest growing tourism markets. In North America alone, people with disabilities spend more than $13 billion each year on travel. Their biggest challenge - finding accessible travel destinations that will meet their special needs and heighten their travel experience.

About Our Venues

Tourism Vancouver has approximately 1,000 member businesses that range from retail locations, hotels, restaurants, visitor activities and attractions. These businesses are committed to ensuring that accessibility is a priority for individuals with mobility challenges, including seniors and those with disabilities.

Last edited: Thursday, August 8, 2013

About Vancouver, British Columbia, Canada

Consistently among the top five most livable cities in the world, Vancouver, British Columbia also enjoys a reputation as one of the world's most accessible places in which to visit. Thanks to its progressive transportation systems, innovative housing and recreational opportunities, people of all ages with visual, hearing or mobility impairments can fully enjoy business and leisure time in Vancouver.

Last edited: Thursday, August 8, 2013

Accessible Tourism Program - Legacy of 2010 Legacies Now

The 2010 Legacies Now Accessible Tourism Program (2007-2010) was transferred to the Rick Hansen Foundation in 2011 to continue efforts to promote accessibility and inclusion. Through 2010 Legacies Now and its partners a number of tourism-related BC businesses were accessibility rated from a mobility, hearing and sight perspective. To learn more about 2010 Legacies Now, visit www.2010andbeyond.ca. The Rick Hansen Foundation through its programs including planat™, continues to raise awareness of and promote accessibility and inclusion.

About Vancouver Art Gallery, Canada, British Columbia, Vancouver, 750 Hornby St

Parking & Entrance ( 1 of 6 )

Accessible Parking Spaces

  • Is parking provided for customers? yes
  • Is there 1:100 designated spots 3.9 m wide on a level hard surface? yes

Path To Main Entrance

  • Is the path to main entrance 920 mm wide (1.5 m x 1.5 m turns), hard, and barrier free? yes
  • Are all hazards protected, or are there no hazards on the path to the main entrance? yes
  • Is the entrance easy to find or are there clear signs to direct customers? yes

Main Entrance

  • Does the main entrance have 1.5 m 1.5 m landings at the top and bottom of any slope? yes
  • What is the nature of the accessible entrance? Entrance For All

Door

  • Is the door easy to open? yes
  • Is the door at least 810 mm wide? yes

Pathway To Services & Amenities

  • Are paths to services and ammenities 920 mm wide (1.5 m x 1.5 m turns) hard, and barrier free? yes
  • Are all hazards protected, or are there no hazards on the path to the amenities? no
  • Are the amenities easy to find or are there clear signs to direct customers? no

Elevators & Washrooms ( 2 of 6 )

Elevators

  • Are elevators required to get to amenities? yes
  • Is the elevator 750 mm x 1200 mm with handrails? yes
  • Are there clear signs, also in Braille, at and inside the elevator? yes

Washrooms

  • Are washrooms available for the public? yes
  • Is the main door 810 mm wide, easy to open and lock handles? yes
  • Is the sink 680 mm high, 750 mm wide and 1200 mm deep with easily operated faucets? yes
  • Are there clear signs, that are also tactile, outside the washroom? no
  • Is there a stall? yes
  • Is there a 1.5 m x 1.5 m maneuver space in front of stall? yes
  • Is the stall door 760 mm wide, easy to open and lock handles? yes
  • Is there 900 mm clear space beside the toilet and 760 mm in front of toilet? yes
  • Is the toilet height between 430-485 mm? yes
  • Is there at least 1 grab bar on the side wall? yes

Business Practices ( 3 of 6 )

Business Practices

  • Are there alternate hearing communication formats available? no
  • Are there alternate visual communication formats available? yes
  • Do you have inclusive hiring practices? *info only no
  • Do you provide disability awareness training for staff? *info only no
  • Do you have a website? *info only no
  • Is staff given emergency training that adheres to BC fire codes? yes
  • Do you have flashing alarms? no

Transportation ( 4 of 6 )

Taxi, Limousine, Shuttle, Bus

  • Applicable? no
  • How many accessible vehicles do you have? 0
  • How many total vehicles are in your fleet? 0

Rental Vehicles

  • Applicable? no

Other Transportation (Rail, Marine, Air)

  • Applicable? no

Attractions & Activities ( 5 of 6 )

Attractions & Activities

  • Applicable? no
  • Does activity require equipment? no

General Amenities ( 6 of 6 )

Dining

  • Is there a dining room? no

Retail

  • Retail businesses available? yes
  • Do they have aisles at least 1100 mm wide? no

Fitting Rooms

  • Is the fitting room door 760 mm wide with a 1.5m x 1.5m space inside and grab bars? no
  • Follow-up required? no

Last edited: Thursday, October 10, 2013